Cracks or broken parts:
Do not use the product. If you observed the damage upon unboxing, please fill out the contact form below.

Cosmetic damage only:
You may continue to use the product as intended. However, if the product was in this condition when you first unboxed it, please fill out the contact form below.

Complaints form.

Cracks or breaks on the glass:
If the glass beneath the device shows visible cracks or breaks, do not use the product. Should you discover the damage upon unboxing, please complete the contact form below.

Scratches:
Scratches might not hinder basic functionality, but they may affect performance. If the product had scratches when first opened, please fill out the contact form below. Otherwise, you can proceed to use the product as intended.

Complaints form.

a. Red indication
If the red light flashes, this indicates a low battery or a system error. Please follow the troubleshooting steps outlined below:

1. Sensor error: The device might not be correctly positioned on the food container. Adjust its position and attempt the process again. If the issue remains, proceed to #2.
2. Sensor obstruction: The sensors may be blocked by substances like grease, dirt, etc. Gently clean the sensors with a damp cloth and retry. If the issue remains, proceed to #3.
3. Sensor non-response: The device appears to be unable to detect a response from the sensor reflectors on the lid. This could result from lid deformation, potentially caused by exposure to high heat. Release the locking flaps to relieve any tension in the lid, then reposition the device on the lid. Ensure the sensors align with the lid’s sensor reflectors and initiate the cycle again. Remember to secure the flaps after the process. If the issue remains, advance to #4.
4. Power Deficiency: Charge the device with the provided USB-C cable. The device is inoperable during charging. A green light will signal when the device is fully charged. If the issue persists, refer to #5.
5. Your device seems to be encountering an unknown problem. Please fill out the contact form below.

Complaints form.

b. No indication
The device appears to be out of power. Try to recharge it. A steady red light will illuminate during the charging process, and a green light will indicate a full charge. If no lights appear during charging, try using an alternate USB-C charger and/or cable to determine if the issue lies with the charging equipment. If the issue persists, there may be a malfunction with the power unit. Please fill out the contact form below.

Complaints form.

If you hear a rattling noise, something inside the device might have become detached. Do not attempt to open or tamper with the device. If you observed this issue immediately after unpacking and have not yet used the product, kindly fill out the contact form below.

Complaints form.

Should the device fail to charge as per the instructions in the User manual, try using a different USB-C charger and/or USB-C cable to ascertain any issues with the charging cable. If the problem continues, please fill out the contact form below.

Complaints form.

If the lid was visibly damaged upon opening the packaging, it likely sustained damage during transport. Please complete the contact form available here.

Note: Food container lids crafted from plastic can deform when exposed to high temperatures. Ensure you utilize the EcoLoc lids per the user manual’s guidance. Order new EcoLoc lids here.

If the insert appeared visibly damaged upon unboxing, it was likely damaged during shipping. Kindly complete the contact form accessible here.

Note: Just as a reminder, plastic food container lids can become deformed due to high temperatures. Always operate the EcoLoc lids as per the user manual. Order new EcoLoc lids here

If one or both lenses were broken or showed visible damage upon unpacking, they likely suffered damage during transport. Please fill out the complaint form availablehere.

If one or both sensor reflectors on the lid appear damaged or missing, kindly complete the complaint formhere.

Ensure the food container you are using is compatible with the EcoLoc lid. If the container is correct and the lid doesn’t fit, the lid might have deformed due to excessive heat from the microwave or dishwasher.

Compatible containers are:

• IKEA 365+ glass food container 1.0 l (art.no. 703.591.99)
• IKEA 365+ glass food container 1.8 l (art.no. 703.592.03)
• IKEA 365+ plastic food container 1.0 l (art.no. 403.591.48)
• IKEA 365+ plastic food container 2.0 l (art.no. 603.591.52)
• IKEA 365+ plastic food container 4.2 l (art.no. 603.930.66)
• IKEA 365+ stainless steel/plastic food container 1.0 l (art.no. 094.375.06)

Always operate the EcoLoc lids following the user manual.

The insert is tailored to align with the EcoLoc lid snugly. Re-inserting it into the lid might demand some effort. Approach this with patience and methodically. Refrain from applying excessive force to prevent damage to the lid and insert and, importantly, to ensure your safety.

The lenses are engineered to fit the insert precisely. Inserting them may require some effort. Handle this process methodically and patiently. AVOID using force to negate potential damage to the lens, the insert, and, most importantly, yourself.

Plastic food container lids might become deformed when exposed to high temperatures. If a lid seems distorted and doesn’t fit the food container properly, it’s advisable not to use it. Always adhere to the EcoLoc user manual’s guidelines when using the lids. Order new EcoLoc lidshere.

The insert is made of plastic and is susceptible to warping under high temperatures. If an insert seems deformed and isn’t aligning with the EcoLoc lid, avoid using it. Always follow the user manual’s instructions about the EcoLoc lids. Order new EcoLoc lidshere.

The starter kit includes three IKEA food containers (1.0 l) compatible with the EcoLoc lid. More containers can be purchased from the IKEA website at ikea.com.

Compatible containers are:

• IKEA 365+ glass food container 1.0 l (art.no. 703.591.99)
• IKEA 365+ glass food container 1.8 l (art.no. 703.592.03)
• IKEA 365+ plastic food container 1.0 l (art.no. 403.591.48)
• IKEA 365+ plastic food container 2.0 l (art.no. 603.591.52)
• IKEA 365+ plastic food container 4.2 l (art.no. 603.930.66)
• IKEA 365+ stainless steel/plastic food container 1.0 l (art.no. 094.375.06)

Always operate the EcoLoc lids following the user manual.

Always operate the EcoLoc device with the PureFize functionality in line with the user manual.

a. Extend the session. Different foods and foods of different quality might be exposed to varying degrees and types of contamination. Certain bacteria, fungi, or spores can be more UV light-resistant than others. To increase the effectiveness, you can lengthen the session of the EcoLoc device. Double, triple, or even quadruple-press the start button to prolong the session. Each press extends the session by 3 minutes, with a maximum of 12 minutes. If desired, you can initiate another 12-minute session following the initial one. However, the UV dose dispensed over 12 minutes is typically enough to eradicate most germs. The enhanced dose remains safe for the food.

Note: Food spoilage can result from contamination but also due to enzymes present in the food. While EcoLoc effectively combats contamination, it does not neutralize enzymes. As a result, foods with higher enzyme content might still deteriorate even after using EcoLoc.

b. Avoid overfilling the container. The EcoLoc functions on a line-of-sight principle. If the container is filled to the brim, the light won’t disperse throughout the entire container but will concentrate intensely near the light sources. This will diminish its effectiveness. Always leave space in the container to ensure optimal results, allowing the light to illuminate the food surface evenly.

c. Lid handling post-start. Once the EcoLoc session has started, refrain from removing the lid.

If the red light flashes, this indicates a low battery or a system error. Please follow the troubleshooting steps outlined below:

1. Sensor error: The device might not be correctly positioned on the food container. Adjust its position and attempt the process again. If the issue remains, proceed to #2.
2. Sensor obstruction: The sensors may be blocked by substances like grease, dirt, etc. Gently clean the sensors with a damp cloth and retry. If the issue remains, proceed to #3.
3. Sensor non-response: The device appears to be unable to detect a response from the sensor reflectors on the lid. This could result from lid deformation, potentially caused by exposure to high heat. Release the locking flaps to relieve any tension in the lid, then reposition the device on the lid. Ensure the sensors align with the lid’s sensor reflectors and initiate the cycle again. Remember to secure the flaps after the process. If the issue remains, advance to #4.
4. Power Deficiency: Charge the device with the provided USB-C cable. The device is inoperable during charging. A green light will signal when the device is fully charged. If the issue persists, refer to #5.
5. Your device seems to be encountering an unknown problem. Please fill out the contact form below.

Complaints form.

The device is charging.

The device is fully charged.

A flashing blue light indicates that the cycle is currently active. The device operates for three minutes after a single button press. Each subsequent button press extends the session by an additional three minutes. This can be useful, as certain foods or food qualities might require prolonged exposure for optimal effect. For instance, pressing the button three times consecutively will extend the session to last nine minutes. The maximum session time is capped at 12 minutes, which can be achieved with four consecutive button presses.
All button presses must be made within 6 seconds of the first press. The cycle cannot be extended once it has started.

The cycle is considered finished when the blue light stops flashing.

• Do not immerse the device in water. This could damage its internal components and compromise its efficiency.
• Gently wipe down the surface of the EcoLoc device using a damp cloth. Ensure that the fabric is dry enough.
• After wiping, leave the device to air dry or pat it down with a dry cloth. Ensure it’s completely dry before using it again.

• The EcoLoc lid can be cleaned in a dishwasher, but for the longest possible lifespan, it’s recommended to handwash the lid.
• Begin by rinsing the lid and insert under lukewarm water to remove any large debris or food particles.
• Using a soft sponge, gently scrub the lid and insert. You can use a mild dishwashing detergent for a deeper clean if needed.
• For corners or harder-to-reach areas, a soft-bristled brush can be beneficial. This will ensure any residues or particles lodged in tight spaces are removed.
• Rinse thoroughly with clean water to ensure all detergent residues are washed off.
• Pat dry with a clean towel or leave them to air dry before using or storing.

• Avoid using abrasive pads or brushes, as they can scratch or damage the surface of the lid and insert.
• If you encounter stubborn stains or residues, soak the lid, and insert in warm, soapy water for a few minutes before scrubbing.
• Ensure all parts are dry before assembling or storing to prevent bacterial growth or mold.

1. The EcoLoc device employs PureFize broadband UV light to effectively eliminate microorganisms that might compromise the quality and freshness of your food. The UV light produced is tailored for the food container environment. When used as instructed, the EcoLoc device is entirely safe.
2. The battery will provide up to 60 minutes of operation before recharging. To maintain optimal battery health, charging the EcoLoc device at least once every month is advisable. Please note that EcoLoc AB cannot be held responsible for reduced battery runtime caused by battery age or usage, as battery life depends on usage patterns.
3. Recycling – This product conforms to WEEE regulations and must not be disposed of with regular household waste. Dispose of the product at designated collection points or recycling centers. Locate the nearest authorized collection point in your area to ensure the safe and professional removal and recycling of the battery and electric components. Adhere to your country’s guidelines for disposing of electrical products and rechargeable batteries.
4. Avoid filling the food container to its maximum capacity. Always leave space at the top. Overfilling will diminish the treatment results.
5. Unplug the device from the charging cable before using or cleaning. Before using the EcoLoc device, ensure it is clean and dry for optimal results. To clean the EcoLoc device, use a damp cloth and mild cleaning solution. The device operates solely under dry conditions; it is not waterproof. Do not expose the EcoLoc device to water.
6. Steer clear of sharp objects that could cause cracks and/or scratches on the glass components. Ensure that the glass surface is clean before use.
7. Store the device in a dry environment at room temperature. Do not store the EcoLoc device in the refrigerator. The cold temperatures may affect the device’s electrical components or battery life. Never store the EcoLoc device in the freezer.

1. Only use the EcoLoc lid with the food containers provided in the starter kit or the specified IKEA 365+ food containers.
2. Food containers with a lid can be stored in refrigerators, freezers, and ambient temperatures.
3. Remove the lid or leave it slightly ajar to release steam before heating in the microwave.
4. Avoid contact with sharp objects to the lenses.

The EcoLoc device and lid with PureFize functionality are designed to work together for extended food storage. They should exclusively be used with provided accessories or other products officially labeled as “with PureFize functionality.” Any other usage is considered improper and could lead to personal injury or property damage. The device is intended for household use only. EcoLoc products must never be used on humans or animals.

The device is intended for adults and children 12 years and older. Individuals with reduced physical, sensory, or mental capabilities, or those needing more experience and understanding, can operate the device only under supervision or with proper instruction to ensure safe use and comprehend its features and potential risks of improper handling.

The EcoLoc device is shipped with a USB-C charging cable suitable for any USB-C adapter. Ensure the charging cable is not bent or pinched and keep it away from heat sources such as stovetops or gas flames.

Disconnect the charging cable from the device once the charging process is complete or if any damage or risk is present.

Before each use, inspect the device for any signs of damage. Never operate a device that has sustained damage.

The device operates using electric current, which presents a risk of electric shock. Mishandling may lead to a fire hazard. Do not attempt to open or tamper with the device.

This device contains non-replaceable batteries. Do not attempt to dismantle the device under any circumstances.

The EcoLoc device has built-in sensors that detect if the device is correctly attached to the lid. If not, then the device cannot be turned on. This extra security feature prevents the users from turning on the device when it is separated from the lid. Place the device on the lid and start the session by properly attaching the lid to the food container.

1. The EcoLoc lid should always be placed on the food container before using the device.
2. Although the EcoLoc lid can be used in the microwave, it’s not recommended. Using it in a microwave might reduce its longevity.
3. The EcoLoc lid should never be placed in an oven. Exposure to high temperatures in an oven can cause the lid to warp, melt, or release harmful chemicals.

Click the profile icon in the store’s navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.