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Troubleshooting

Do you need help with your EcoLoc product? You’re in the right place.

This guide is crafted to assist you in addressing possible challenges for the EcoLoc device and the EcoLoc lid. If you encounter a problem, please follow our troubleshooting guide below, and hopefully, your issue will be resolved.

Visible damage

Housing and sole

Cracks or broken parts:
Do not use the product. If you observed the damage upon unboxing, please fill out the contact form below.

Cosmetic damage only:
You may continue to use the product as intended. However, if the product was in this condition when you first unboxed it, please fill out the contact form below.

Complaints form.

Glass on the device

Cracks or breaks on the glass:
If the glass beneath the device shows visible cracks or breaks, do not use the product. Should you discover the damage upon unboxing, please complete the contact form below.

Scratches:
Scratches might not hinder basic functionality, but they may affect performance. If the product had scratches when first opened, please fill out the contact form below. Otherwise, you can proceed to use the product as intended.

Complaints form.

Malfunction

Light indicators

a. Red indication
If the red light flashes, this indicates a low battery or a system error. Please follow the troubleshooting steps outlined below:

  1. Sensor error: The device might not be correctly positioned on the food container. Adjust its position and attempt the process again. If the issue remains, proceed to #2.
  2. Sensor obstruction: The sensors may be blocked by substances like grease, dirt, etc. Gently clean the sensors with a damp cloth and retry. If the issue remains, proceed to #3.
  3. Sensor non-response: The device appears to be unable to detect a response from the sensor reflectors on the lid. This could result from lid deformation, potentially caused by exposure to high heat. Release the locking flaps to relieve any tension in the lid, then reposition the device on the lid. Ensure the sensors align with the lid’s sensor reflectors and initiate the cycle again. Remember to secure the flaps after the process. If the issue remains, advance to #4.
  4. Power Deficiency: Charge the device with the provided USB-C cable. The device is inoperable during charging. A green light will signal when the device is fully charged. If the issue persists, refer to #5.
  5. Your device seems to be encountering an unknown problem. Please fill out the contact form below.

Complaints form.

b. No indication
The device appears to be out of power. Try to recharge it. A steady red light will illuminate during the charging process, and a green light will indicate a full charge. If no lights appear during charging, try using an alternate USB-C charger and/or cable to determine if the issue lies with the charging equipment. If the issue persists, there may be a malfunction with the power unit. Please fill out the contact form below.

Complaints form.

Rattling noise inside the device

If you hear a rattling noise, something inside the device might have become detached. Do not attempt to open or tamper with the device. If you observed this issue immediately after unpacking and have not yet used the product, kindly fill out the contact form below.

Complaints form.

Charging issues

Should the device fail to charge as per the instructions in the User manual, try using a different USB-C charger and/or USB-C cable to ascertain any issues with the charging cable. If the problem continues, please fill out the contact form below.

Complaints form.

Visible damage

Lid broken

If the lid was visibly damaged upon opening the packaging, it likely sustained damage during transport. Please complete the contact form available here.

Note: Food container lids crafted from plastic can deform when exposed to high temperatures. Ensure you utilize the EcoLoc lids per the user manual’s guidance. Order new EcoLoc lids here.

Insert damaged

If the insert appeared visibly damaged upon unboxing, it was likely damaged during shipping. Kindly complete the contact form accessible here.

Note: Just as a reminder, plastic food container lids can become deformed due to high temperatures. Always operate the EcoLoc lids as per the user manual. Order new EcoLoc lids here

Lenses broken/scratched

If one or both lenses were broken or showed visible damage upon unpacking, they likely suffered damage during transport. Please fill out the complaint form available here.

Sensor reflectors are damaged or missing

If one or both sensor reflectors on the lid appear damaged or missing, kindly complete the complaint form here.

Fitting issues

The lid does not fit the container

Ensure the food container you are using is compatible with the EcoLoc lid. If the container is correct and the lid doesn’t fit, the lid might have deformed due to excessive heat from the microwave or dishwasher.

Compatible containers are:

  • IKEA 365+ glass food container 1.0 l (art.no. 703.591.99)
  • IKEA 365+ glass food container 1.8 l (art.no. 703.592.03)
  • IKEA 365+ plastic food container 1.0 l (art.no. 403.591.48)
  • IKEA 365+ plastic food container 2.0 l (art.no. 603.591.52)
  • IKEA 365+ plastic food container 4.2 l (art.no. 603.930.66)
  • IKEA 365+ stainless steel/plastic food container 1.0 l (art.no. 094.375.06)

Always operate the EcoLoc lids following the user manual.

Insert does not slot back into the lid

The insert is tailored to align with the EcoLoc lid snugly. Re-inserting it into the lid might demand some effort. Approach this with patience and methodically. Refrain from applying excessive force to prevent damage to the lid and insert and, importantly, to ensure your safety.

Lens(es) does not settle into the insert

The lenses are engineered to fit the insert precisely. Inserting them may require some effort. Handle this process methodically and patiently. AVOID using force to negate potential damage to the lens, the insert, and, most importantly, yourself.

Lid appears distorted

Plastic food container lids might become deformed when exposed to high temperatures. If a lid seems distorted and doesn’t fit the food container properly, it’s advisable not to use it. Always adhere to the EcoLoc user manual’s guidelines when using the lids. Order new EcoLoc lids here.

Insert appears distorted

The insert is made of plastic and is susceptible to warping under high temperatures. If an insert seems deformed and isn’t aligning with the EcoLoc lid, avoid using it. Always follow the user manual’s instructions about the EcoLoc lids. Order new EcoLoc lids here.

EcoLoc and food container compatibility issues

Are you using the correct food container?

The starter kit includes three IKEA food containers (1.0 l) compatible with the EcoLoc lid. More containers can be purchased from the IKEA website at ikea.com.

Compatible containers are:

  • IKEA 365+ glass food container 1.0 l (art.no. 703.591.99)
  • IKEA 365+ glass food container 1.8 l (art.no. 703.592.03)
  • IKEA 365+ plastic food container 1.0 l (art.no. 403.591.48)
  • IKEA 365+ plastic food container 2.0 l (art.no. 603.591.52)
  • IKEA 365+ plastic food container 4.2 l (art.no. 603.930.66)
  • IKEA 365+ stainless steel/plastic food container 1.0 l (art.no. 094.375.06)

Always operate the EcoLoc lids following the user manual.

Using the device

Adhering to instructions

Always operate the EcoLoc device with the PureFize functionality in line with the user manual.

Are you encountering issues?

a. Extend the session. Different foods and foods of different quality might be exposed to varying degrees and types of contamination. Certain bacteria, fungi, or spores can be more UV light-resistant than others. To increase the effectiveness, you can lengthen the session of the EcoLoc device. Double, triple, or even quadruple-press the start button to prolong the session. Each press extends the session by 3 minutes, with a maximum of 12 minutes. If desired, you can initiate another 12-minute session following the initial one. However, the UV dose dispensed over 12 minutes is typically enough to eradicate most germs. The enhanced dose remains safe for the food.

Note: Food spoilage can result from contamination but also due to enzymes present in the food. While EcoLoc effectively combats contamination, it does not neutralize enzymes. As a result, foods with higher enzyme content might still deteriorate even after using EcoLoc.

b. Avoid overfilling the container. The EcoLoc functions on a line-of-sight principle. If the container is filled to the brim, the light won’t disperse throughout the entire container but will concentrate intensely near the light sources. This will diminish its effectiveness. Always leave space in the container to ensure optimal results, allowing the light to illuminate the food surface evenly.

c. Lid handling post-start. Once the EcoLoc session has started, refrain from removing the lid.

Error messages and indicators

Red light flashes

If the red light flashes, this indicates a low battery or a system error. Please follow the troubleshooting steps outlined below:

  1. Sensor error: The device might not be correctly positioned on the food container. Adjust its position and attempt the process again. If the issue remains, proceed to #2.
  2. Sensor obstruction: The sensors may be blocked by substances like grease, dirt, etc. Gently clean the sensors with a damp cloth and retry. If the issue remains, proceed to #3.
  3. Sensor non-response: The device appears to be unable to detect a response from the sensor reflectors on the lid. This could result from lid deformation, potentially caused by exposure to high heat. Release the locking flaps to relieve any tension in the lid, then reposition the device on the lid. Ensure the sensors align with the lid’s sensor reflectors and initiate the cycle again. Remember to secure the flaps after the process. If the issue remains, advance to #4.
  4. Power Deficiency: Charge the device with the provided USB-C cable. The device is inoperable during charging. A green light will signal when the device is fully charged. If the issue persists, refer to #5.
  5. Your device seems to be encountering an unknown problem. Please fill out the contact form below.

Complaints form.

Continuous red light

The device is charging.

Continuous green light

The device is fully charged.

Blue light indicator

A flashing blue light indicates that the cycle is currently active. The device operates for three minutes after a single button press. Each subsequent button press extends the session by an additional three minutes. This can be useful, as certain foods or food qualities might require prolonged exposure for optimal effect. For instance, pressing the button three times consecutively will extend the session to last nine minutes. The maximum session time is capped at 12 minutes, which can be achieved with four consecutive button presses.
All button presses must be made within 6 seconds of the first press. The cycle cannot be extended once it has started.

The cycle is considered finished when the blue light stops flashing.

Complaint form